Returns & Refunds
For hygiene reasons all products must be returned in its original/unopened packaging. We will not refund any goods that have been opened or worn. Items must be returned with seal intact. For returns based on unwanted items; you must return within 14 days of receiving the item.
In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days.
Prior to making any returns. You must first contact
mail@platinum-lashes.co.uk for further details. All returns take up to 14 working days to be processed.
To complete your return, we require a receipt or proof of purchase.
In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days.
Prior to making any returns. You must first contact
mail@platinum-lashes.co.uk for further details. All returns take up to 14 working days to be processed.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.; We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days
We do not pay returns postage unless an item is the wrong item or faulty.
Discounts
Discount codes are provided exclusively by Platinum Lashes . Two separate discount codes/offers cannot be used in conjunction with one another. It is one discount/offer per order. We reserve the right to remove any promotion at any given time.