Returns & Refunds
In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days.
Prior to making any returns. You must first contact
mail@platinum-lashes.co.uk for further details. All returns take up to 14 working days to be processed.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.; We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days
We do not pay returns postage unless an item is the wrong item or faulty.
Discounts
Discount codes are provided exclusively by Platinum Lashes . Two separate discount codes/offers cannot be used in conjunction with one another. It is one discount/offer per order. We reserve the right to remove any promotion at any given time.